Shipping

For orders above the value mentioned in the homepage, shipping will be free. This predetermined figure of cart value has to be attained after adding all products and applying coupons if any. For other orders which do not satisfy above mentioned criteria there will be shipping charges extra and in this case customer will have the option to select their preferred choice of courier partner. In free shipping orders, Hardik Herbals reserves the right to select appropriate shipping partner and cost of shipping will be on us. There will be no option of Cash On Delivery in case of free shipping. 

Cancellation

Cancellations of orders are possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled

To cancel an order, please call our Customer Support Center @ 8792127459 and give your order number requesting for a cancellation. If the order hasn’ t been invoiced, our team will cancel the order for you and the refund will be posted back via the same method of payment for all pre-paid orders or by bank transfer whichever is quicker and feasible at the time. 

Bulk Orders

Hardik Herbals reserves the right to cancel bulk orders placed on the website. 

Returns

The following general returns policy is applicable to all items sold on hardikherbals.com.

1. A product purchased on Hardikherbals.com is eligible for return within the return period of 7 days if it fulfils any of the following conditions:

  • Product delivered is different from what was ordered
  • Product was received in a physically damaged condition or was found defective when package was opened.
  • The product or parts of the product was missing.

Please Note: Any product noticed as “Damage upon Delivery” has to be reported within 48 hours to be eligible for a replacement. Any issues reported after 48 hours will not be accepted.

2. All items to be returned must be in their original condition along with the following:

  • Original Order Invoice
  • Original packaging with labels, 
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused.